Contact us
| Services | Numbers |
|---|---|
| Direct Trader helpline | 0808 156 6000 |
| Elite helpline | 0808 208 3322 |
| International Callers | 00 44 113 346 2332 |
Lines are open: Mon to Fri 7.30am - 9pm, Sat 9am - 3pm.
Write to us
If you would like to write to us please address your correspondence to:
Customer Support Group
Direct Trader
FREEPOST NEA 14757
PO Box 549
Leeds LS1 4ZY
Email us
Please use our email form if you have any enquiries regarding your account, or for specific help with any of our products and services.
Contact RBS Spread Trading
Useful telephone numbers:
| Services | Numbers |
|---|---|
| Sales/Account opening | 0845 353 0000 |
| Helpdesk | 0203 003 2500 |
| Spread Betting Dealing Desk | 0203 003 2501 |
| CFD Dealing desk | 0203 003 2504 |
Write to us
If you would like to write to us please address your correspondence to:
RBS Spread Trading
PO Box 57350
London
E1 8YS
Email us
Please e-mail helpdesk@rbsspreadtrading.co.uk if you have any enquiries regarding your account.
Please e-mail info@rbsspreadtrading.co.uk for more information on any of RBS Spread Trading products and services.
What should I do if I have a complaint?
- Should you have a reason to complain, then it is important that at first you advise your usual contact at RBS Spread Trading. RBS Spread Trading Helpdesk staff will be pleased to help, so please ask to speak to any of our representatives if you feel you have cause for complaint. Complaints will usually be resolved at this early stage.
- If your complaint is not resolved to your satisfaction in the first instance you will be able to refer the matter to our Compliance Department, in order for them to conduct their own investigation. A final response will be issued by Compliance.
View the RBS Spread Trading internal compliance handling procedures
(PDF, 20KB)
Get Adobe Acrobat Reader ® (from www.adobe.com)
Visit access.adobe.com
Services relating to Contracts for Difference are provided by CMC Markets UK Plc and Spread Betting Services are provided by CMC Spreadbet Plc (trading as RBS Spread Trading) to whom you have been introduced by NatWest Stockbrokers Limited. All dealing, administration and settlement in relation to these services is undertaken by CMC Markets UK Plc/CMC Spreadbet Plc who are authorised and regulated by the Financial Services Authority.