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You are here: Home >  Help Our Customer Charter We do everything we can to make sure our customers get the best possible service. However, sometimes we may not get things right. This page explains what to do if you have any complaint about The Royal Bank of Scotland Direct Trader Service. It also tells you how quickly we will deal with your complaint and who to contact if you are not satisfied with our response. Go to the Customer Charter Frequently Asked Questions Here is a list of our Top 10 frequently asked questions. Does it cost anything to open a Share Dealing Account? How do I open a Share Dealing Account? Why do you need my National Insurance Number? What is a nominee account? Can I buy and sell share certificates? How do I buy and sell shares? How do I know my order has been received and processed? Can you recommend what I should buy? How do I open a Direct Trader Self-Select ISA? When is the stockmarket open? View the complete list of frequently asked questions on our service and products. Go to the Frequently Asked Questions Glossary Confused by all the jargon? Check out our glossary to see what they all mean. Go to the Glossary Online Trading Demo A quick taster of the online service available to Direct Trader customers. Our Online Trading Demo shows you all the services available and shows you how easy it is to buy and sell shares online. Launch the demo Contact Us If you can't find the information you want in any of these sections we'll be happy to help. Go to the Contact Us Page

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